The exchange and return policy are subject to the executive regulations of Law  No. 2014/39 on Consumer Protection:

  • The product can be replaced, returned, or benefit from warranty services only if the original invoice is presented.
  • The customer has the right to exchange the product or return it and get a refund within 14 days from the date of purchase.
  • The merchandise must be in the same condition it was in when it was purchased, suitable for resale and placed in its original packaging with all its accessories.
  • The customer acknowledges that he has not used the product in any way.
  • The nature of the product should be listed under the products that can be returned or refunded.
  • Gifts given to the customer when purchasing the product must be returned in an airtight package with complete accessories.
  • Products are returned in the event of a defect or malfunction, or in the event that they do not conform to the specifications approved in the State of Kuwait.
  • In the event that replacement is not possible, the product will be returned, and the seller is obligated to refund its price according to the value stated in the sales invoice, and in the same method used to purchase it.
  • The customer has the right to exchange or return when the conditions stipulated in this law are met, even if the goods were purchased during the discounts licensed by the Ministry of Commerce and Industry
  • In the event that replacement is not possible, the product will be returned, and the seller is obligated to refund its price according to the value stated in the sales invoice, and in the same method used to purchase it.

The consumer cannot return or exchange the goods in the following cases:

  • If the consumer is aware of a defect or defect that already exists in the product at the time of purchase and before it as it is, or if it is the last item was displayed in the store and this matter is mentioned in the invoice.
  • If the specifications or packaging of the goods prevent their replacement or return because this leads to damage or makes it impossible to return them to the original purchase condition, and therefore impossible to resell.
  • In the event that the customer misuses, damages or improperly installs the goods.
  • If the product cannot be installed again, or if there are accessories or components missing with or without carton, or with torn packaging, which must be in the same condition in which the customer purchased them.